The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. The house is a new build, there's no lead in the paint, no aquarium or anything like that. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Box from Virgin Media arrived with Super Hub and cables. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Or if the other end of the white cable is in a more useful. No setup fee is available on all bundles, broadband & phone, and broadband only packages. My Virgin Media App. Browse Virgin Media Virgin Media Community. on 15-12-2022 08:14. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Hi there. The box and cables may have been removed by the previous occupiers. I’ve received my QuickStart package to find I do not have a compatible wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Or r. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Therefore an engineer came out again, this time to install a socket within the property (. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Manage Your Account. Customer since 1993. A master socket is the main socket for the phone line in your home, not an extension socket. Browse Virgin Media Virgin Media Community. The other is marked TV, & this is used for TV & Broadband. Security matters. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Account - Mobile. Stay safe online. If you can't see anything obvious go. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media Community. Options. I have tried them all with the cable, but they do not work. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 0. The wall box may be branded with the logos of an old cable TV company (not VM). I actually want to move it where I think the previous Virgin socket originally was - there's. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. Stay safe online. japitts. QuickStart, set up and connections. Manage Your Account. 1. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. However, since theres no virgin media socket is it possible if someone who works at v. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Check service status. Options. A TV360 box requires 3 connections. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Joining in Options. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. There is a cable on the right of the box coming from the outside. Options. Re: Wall socket. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Plug the cordless base. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. QuickStart, set up and connections. Get the Hub ready by connecting the wires. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. My order is p. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. You already have Virgin socket in the house. Browse Virgin Media Virgin Media Community. 00. Go to Account settings, then Account details b. Networking and WiFi. Hi , Thank you for your post and welcome to our community forums. According to the address checker I can get FTTP. on 01-12-2022 11:22. Superfast Broadband. . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. . My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. on 04-02-2023 11:17. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi @Bannie1 . The wall socket is - 5109379. Stay safe online. . Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Due to the nature of our network, connectivity can vary from property to property. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I don't have a virgin media wall socket and this is stressing me out. No wall socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. The new cables from your Quick Start kit will be push fit. Virgin Phone Switchover. I’ve tried calling but the people I’m connected to keep hanging up. These are the parts I could find, they were screwed into the end on the coaxial cable. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Account - Cable. those who. Security matters. Back a step. Problem solved? Click to. 0 Kudos. Browse Virgin Media Virgin Media Community. i don’t have a virgin media wall socket. Options. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. on 28-10-2022 17:29. For a wires-free alternative, you could use a cordless phone setup. Sign in . Thanks for the reply. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Can't find Virgin Media socket. Thanks for your post. If you can set up using a Self-Install pack, but. Please help. Browse Virgin Media Virgin. My hub is up stairs in the - 5199721. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. So, a 50 minute broadband, TV and phone. It is surface clipped usually. I have signed up as a new user for Virgin Fibre. on 09-08-2023 11:24. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I’ve got. Account - Cable. Manage Your Account. Red light means a connection issue. Make the call to the Virgin automated number. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Tudor. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Hi @bingoman000. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Select the correct HDMI input for your box. Chatter and natter. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Turn on and get connected. What needs to be done is for the new Virgin Media CV21 connection. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Dave. My Virgin Media App. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Yesterday I received a 'final demand for payment', stating that I owed some £32. . Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. I’ve just been to the property but not sure these are the right sockets. Virgin media wall socket in an unusable place. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. I can only find the TV socket. Thank you for your response @andrewmonkie. Wall socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. QuickStart, set up and connections. Account - Cable. 0 Kudos Reply. Explain what needs to be done and book an engineer visit. Have you downloaded and used our Connect App yet? It'. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Phone. I'm a Very Insightful Person, I'm here to share knowledge. If there are you can book an engineer online too. It's great to hear your wall socket concerns have now been addressed and resolved. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. I don’t have anywhere to plug the lead from the Wi-Fi to the wall - 5359595. I have only got one rectangular shaped white socket (Shown. We have tried plugging it into the only box we found it would fit but no luck. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. You need an aerial and an RF feed from it. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 18-05-2022 19:55. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. 4. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. Give the pre-installs team a call on 0800 052 1734. Tudor. Joining in. A master socket is the main socket for the phone line in your home, not an extension socket. My Virgin Media App. My home burglar alarm is linked to the home telephone line too. Security matters. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. Superstar. Phone line - 5 mins. . I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. I just got Virgin Media kit and read all information carefully and checked - 5200805. I am so sorry to hear that you seem to be missing a wall socket in the home. My Virgin Media App. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Plug the cables into the Hub. Options. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Browse Virgin Media Virgin Media Community. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Reply. Stay safe online. Account - Cable. I wanted to check with people on here before trying to get an engineer in, just. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Both can be found in the email that was. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Browse Virgin Media Virgin Media Community. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Security matters. 168. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. My Virgin Media App. Ultrafast Broadband. Virgin Media; My Virgin Media; Shop;. Tudor. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Account - Cable. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Security matters. I will only be using one wall socket, so the other socket will have no connections. This seemed to be standard procedure for any phone fault reported. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Browse. Chatter and natter. Welcome to the community forums. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Tudor. Virgin Media; My Virgin Media; Shop; Help;. - 5250024 You can also check for a loose cable as not all properties have a socket. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Feb 22, 2022. Or you may be quicker than average! You won’t be involved the whole time. 24-03-2021 05:06 PM. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Everything is converted to specialised triple screened coaxial cable. Browse Virgin Media Virgin. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Welcome to the community forums. i dont have the box on the wall that you need to plug it into - 5040054. Hi folks looking for a little help from someone in the know. Estonia and the Netherlands have already switched. Learn more. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. on 15-12-2022 08:14. We're here to help. log into hub3 - 192. . Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Account - Mobile. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Switched On Families. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. on 12-10-2022 15:38. Stay safe online. SpeedDamaged Wall socket. I have a few different sockets in my flat. I'm here to share knowledge, I don't work for Virgin Media. Hi I am having the same problem too. If it doesn't work then you can call the pre-installs team on 0800 052 1734. B&Q are running low on these however. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Got my package today and there is an isolated cabled with it but I don't have the wall socket. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. Then just connect your various devices to the dongle. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). VM BB TV Landline. Browse Virgin Media Virgin Media Community. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Account - Mobile. The best thing to do if. Sign in to My Virgin Media a. Just joined. I’ve just been to the property but not sure these are the right sockets. How to cancel your Virgin Media contract. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Need to contact Virgin Media Customer. Options. I'm a Very Insightful Person, I'm here to share knowledge. It blamed a “technical glitch” and has offered £90 for the. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. RachelG2. The cable fits in the socket shown in the image attached. Jul 11, 2008. I'm a Very Insightful Person, I'm here to share knowledge. charleykate10. The house is a new build, there's no lead in the paint, no aquarium or anything like that. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Once a SIM card is inserted it operates like a mobile broadband router. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Account - Cable. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Broadband Deals. Manage Your Account. Is the socket broken? I can't see another photo like this one from searching. When I try connect a cable it's doesn't have anything to grab round it. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. in Networking and WiFi yesterdayGo to solution. - 5387031. Or wait a day or two and a member of the Forum Team should. Part 1 when you activate The Signal. I don’t have the virgin media socket in my wall MU54. Please help. Manage Your Account. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. My optical sound socket seems to be missing something. SpeedActive Member. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Sorry to hear you don't have a VM wall socket. It is possible to re-enable the existing sockets with this CV21 upgrade. Browse Virgin Media Virgin Media Community. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. Switched On Families. Virgin supplies Broadband using DOCSIS technology. Quickstart is the quickest and easiest way to setup our services. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The new fibre phone line is designed to work with the same phones as the old copper line. Kit arrived today…no wall box so unable to install. Only an aerial cable (pictured below) connected to a box outside my flat. While doing that. I recently applied and received the delivery for a virgin package of tv broadband. There’s even no BT wall socket. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Entertain me; Broadband Deals. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. on 21-02-2023 19:59. If your not a virgin media customer then nothing. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Even sitting in the room above the router, the WiFi was dreadful. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). on 17-12-2022 10:39. Call the pre-installation and delivery team on 0800 052 1734. You may need to use the. Probably for a TV box connection. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable.